Privacy Policy
Your trust matters to us. This page explains in simple words what personal information Vastralay collects, why we collect it and how we keep it safe.
Last updated: November 2026We never sell your data
Your details are used only to serve your orders.
Payments stay secure
Handled by trusted gateways. We do not store card details.
You are in control
Ask us to view, correct or delete your data anytime.
Information We Collect
We collect only what we need to take your order and look after you as a customer.
Your details
Name, email address and phone number when you create an account or place an order.
Delivery and billing
Shipping and billing addresses so your parcel reaches the right door.
Shopping activity
Your orders, cart, wishlist, returns and the messages you send to our support team.
Device and usage
Browser, device type and the pages you view, collected through cookies to improve the website.
About payments: UPI, card and net banking payments are processed by secure third-party gateways. Vastralay does not see or store your card number, CVV or UPI PIN.
How We Use Your Information
Orders and delivery
To confirm, pack, ship and deliver what you ordered, and to share tracking updates.
Returns and refunds
To process exchanges, returns and refunds quickly and correctly.
Support and updates
To reply to your questions and send important order messages by email or SMS.
Better experience
To improve our collections, website speed and customer service. Offers are sent only if you agree.
Security, Storage and Children
How we protect it
Secure connection (HTTPS), limited staff access and trusted payment partners. No system is 100% secure, but we work hard to keep your data safe.
How long we keep it
Only as long as needed for your orders, returns, support and legal or tax requirements. After that it is deleted or anonymised.
Children
Our website is meant for adults. Anyone under 18 should shop with a parent or guardian.
Your Rights
You decide what happens to your information. Email us and we will help.
Access
Ask for a copy of the personal data we hold about you.
Correction
Ask us to fix wrong or outdated details.
Deletion
Ask us to delete your data, except what we must keep by law.
Opt out
Stop promotional emails or messages whenever you like.
We may update this policy from time to time. The latest version is always on this page, with the date shown at the top. Using our website after an update means you accept the revised policy.
Questions about your privacy?
Write to us and we will reply as soon as possible, usually within a few working days.