Returns & Exchanges
Not the perfect fit or colour? No worries. You have 7 days after delivery to return or exchange, and our team will guide you at every step.
Your Return Journey
From delivery to refund, this is what to expect.
Order delivered
Day 0
Raise a request
Within 7 days
Pickup and check
1–2 business days
Refund or exchange
5–7 business days
Can be returned
- Request raised within 7 days of delivery
- Item is unused, unwashed and unaltered
- Original tags, labels and packaging intact
- Order ID or invoice as proof of purchase
Cannot be returned
- Innerwear and accessories (hygiene reasons)
- Personalised or made-to-measure products
- Items marked “Final Sale”
- Products with stains, perfume, damage or wear after delivery
How to Request a Return
It takes only a few minutes. Just follow these steps.
- 1
Email us
Send your order ID, the item name and the reason for return.
- 2
We arrange pickup
We schedule a pickup or share simple return instructions.
- 3
Get your refund or exchange
Once the item passes quality check, we process it right away.
Write to us at
vastralayankit9@gmail.com
Subject: Return request, Order ID
Exchanges
Prefer a different size or product instead of a refund? We can swap it for you, subject to stock availability.
Size exchange
Too tight or too loose? Tell us the size you need and we will send it as soon as it is in stock.
Different product
Choose another style of the same value. For a higher-priced item, you only pay the difference.
Refunds
Received a damaged or wrong item?
Please tell us within 48 hours of delivery. Send clear photos of the product and the parcel to vastralayankit9@gmail.com. We will replace it or refund you at no extra cost.
Frequently Asked Questions
Can I cancel my order before it ships?
Yes. Email us with your order ID before the order is dispatched and we will cancel it and refund you in full.
Can I return a discounted or sale item?
Items marked “Final Sale” cannot be returned. Other discounted items follow the same 7-day policy as regular items.
Who pays for the return pickup?
If the product is damaged or wrong, we take care of the pickup at no cost. For other returns, pickup depends on courier availability at your pincode, and we will tell you the options when you write to us.
What if my size is out of stock for an exchange?
We will offer you a different size, another product of the same value, or a refund. The choice is yours.
My refund has not arrived yet. What should I do?
Please wait for the full 5–7 business days and check your bank or UPI statement. If it is still missing, email us your order ID and we will track it for you.
Need help with a return?
Our team in Jaipur is happy to help. Share your order ID and we will sort it out quickly.